Privacy Policy
Effective date: 15 December 2025
JLockwood Therapy (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights. It applies to visits to jlockwoodtherapy.com and to enquiries or services you request from us.
Information we collect
- Contact details: name, email address, phone number when you get in touch or request an appointment.
- Appointment information: scheduling details, preferred times, and communication preferences.
- Communications: messages and emails sent to us, including any information you choose to share.
- Technical data: IP address, browser type/version, device information, pages visited, and timestamps collected through our website for security and performance.
- Analytics data (if enabled): aggregated usage data to understand engagement with our site. We only collect non-essential analytics after consent.
How we use your information
- Provide services: to respond to enquiries, arrange appointments, and deliver counselling services.
- Communicate: to send confirmations, updates, and respond to questions.
- Improve our website: to maintain security, measure performance, and enhance user experience.
- Legal obligations: to comply with applicable laws and regulations.
Legal bases for processing
- Consent: for non-essential cookies/analytics and optional communications.
- Contract: to take steps at your request and provide counselling services.
- Legitimate interests: to keep our site secure and functioning, and to improve services (balanced against your rights).
- Legal compliance: where processing is necessary to meet legal requirements.
Cookies and consent
We use essential cookies that are necessary for the site to function. Non-essential cookies (such as analytics) are only set if you choose to accept them via our cookie banner.
- Essential cookies: required for basic site operations and security.
- Analytics cookies (optional): help us understand site traffic and usage. These are disabled unless you accept cookies in the banner.
- Your choices: you can accept or reject non-essential cookies at any time using the banner. You can also manage cookies through your browser settings.
Sharing your information
We do not sell your personal information. We may share limited data with trusted service providers who assist with website hosting, email delivery, and (if enabled) analytics. These providers only process data on our instructions and are bound by confidentiality and security obligations.
We may also disclose information if required by law, to protect our rights, or to comply with legal processes.
Data storage and security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. While no method is 100% secure, we strive to follow generally accepted industry practices to safeguard your information.
International transfers
If a service provider stores data outside the UK, we will take steps to ensure appropriate safeguards are in place (for example, standard contractual clauses) to protect your data consistent with UK data protection laws.
Data retention
- Enquiries and communications: retained for a reasonable period to respond and follow up.
- Appointment-related records: retained as necessary to provide services and meet legal obligations.
- Analytics data: retained in aggregate form and only if consented.
- Deletion: we will delete or anonymise data when it is no longer needed for the purposes described above.
Your rights
Under UK data protection laws, you may have the right to request access to your personal data, correct inaccuracies, request deletion, restrict or object to processing, and request data portability. You also have the right to withdraw consent for non-essential processing at any time.
If you have concerns about how we handle your data, you can contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Children
Our website and services are intended for adults. If you are under the age of 18 years, please obtain permission from a parent or guardian before using our services.
Links to other websites
Our website may contain links to other sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” above reflects the latest version. If we make material changes, we will post an update on this page.
Contact
If you would like to access, correct, amend, or delete any personal information we hold about you, or have questions about this policy, please contact:
Email: info@jlockwoodtherapy.com
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